How can I check if my FTP service is working or not?
In order to review whether your FTP service is in healthy state, you may do so by visiting your Client area. On the home page of your Client area your will review on the right side “Account monitoring”...
View ArticleFTP times out (passive and active mode)
Usually the TCP port for the FTP connection is 21. However, if you are not able to connect through FTP to your account with us, you should set your FTP client to “Passive mode” for that connection. If...
View Article“Incorrect login details” error when I try to connect via FTP
If you are trying to access your hosting account through FTP client and receive “Incorrect login details”, first we suggest you to change your cPanel login details which are used to login with your...
View ArticleUploading and downloading files via FTP is slow
If you experience issues with the download/upload speed, this is probably caused by internet connectivity issues between you and our datacenters. However we may recommend you a few things: a) To...
View ArticleMy FTP disconnects in the middle of a session
If you experience issues with the download/upload speed, this is probably caused by internet connectivity issues between you and our datacenters. However we may recommend you few things: a) To allow...
View ArticleI receive “Internal Server Error” after I have uploaded files via FTP
Usually the “Internal Server Error” appears from incorrect file permissions or incorrect .htaccess lines. Thus, in order to check the issue, log in your cPanel and check the “Error log”, usually there...
View Article“Impossible to connect to the server” error when I try to login via FTP
The most common reason to get “Impossible to connect to the server” error is when the home folder for the created FTP account is missing. Thus, the easiest way to solve the issue is to create new...
View ArticleHow to check if FTP port 21 is blocked?
Some local ISPs are blocking the default TCP port for FTP connection – 21, which may cause connection issues. Below you may view how to check if that port is blocked in 3 operating systems: a)...
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